Shipping & Delivery Policy

Effective Date: 20 July 2026

At Horizonal Media, all of our products are delivered digitally. This means there are no physical shipments, shipping fees or postal delivery times.

Please read this policy to understand how your digital purchases are delivered.

1. Digital Delivery

All products purchased from Horizonal Media are supplied as downloadable digital files unless otherwise stated.

Once your payment has been successfully processed, your order will be fulfilled electronically.

2. Delivery Time

Most digital products are available immediately after your purchase is completed.

You will normally receive:

• An order confirmation email.
• A download link or access instructions for your purchased product.

In rare cases, delivery may take a little longer due to payment verification or temporary technical issues.

3. If You Do Not Receive Your Download

If your download does not arrive within a reasonable time, please:

• Check your Spam or Junk email folder.
• Confirm that the email address entered during checkout was correct.
• Allow a few additional minutes for processing.

If you still cannot access your purchase, please contact us and we will be happy to assist you.

4. Download Availability

Customers are responsible for downloading and storing their purchased files in a safe location after delivery.

While we aim to maintain access wherever reasonably possible, we recommend saving a backup copy of your purchased files.

5. Technical Requirements

Our digital products are provided in commonly used file formats. It is your responsibility to ensure that you have a compatible device, software and internet connection required to access your purchase.

6. International Delivery

Because all products are delivered digitally, our products are available to customers worldwide unless restricted by applicable law.

No customs charges, import duties or shipping fees apply to digital downloads.

7. Returns & Refunds

This policy explains how your digital products are delivered.

For information regarding cancellations, returns or refund eligibility, please refer to our Return & Refund Policy.

8. Changes to this Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our services or legal obligations. The latest version will always be published on this page together with its effective date.

9. Contact Us

If you have any questions regarding delivery or need assistance accessing your purchase, please contact us.

Horizonal Media
Email: hello@horizonalmedia.com