Refund policy

Return & Refund Policy

At Horizonal Media, customer satisfaction matters to us. We are committed to providing high-quality digital eBooks and educational resources designed to support learning, personal growth, and practical knowledge.

Because our products are digital downloads delivered instantly, our return and refund process differs from that of physical products. Please read this policy carefully before making a purchase.

Digital Product Policy

All products sold on Horizonal Media are digital eBooks and downloadable educational materials.

Since digital products are delivered electronically and become immediately accessible after purchase, they cannot be physically returned in the same way as traditional retail products.

For this reason, all sales are generally considered final once access to the digital content has been granted.

Are Returns Accepted?

Due to the nature of downloadable products, we do not typically accept returns on digital purchases.

Once an eBook has been downloaded, accessed, or delivered electronically, it is considered used and cannot be returned.

This policy helps protect intellectual property, prevent unauthorised duplication, and ensure fairness in digital distribution.

Refund Eligibility

Although refunds are generally not offered for digital downloads, we understand that certain situations may require support.

You may be eligible for assistance or a refund review if:

1. Duplicate Purchase

If you accidentally purchased the same eBook more than once, please contact us with your order details.

We may review the purchase and issue a refund where appropriate.

2. File Access Problems

If you experience technical difficulties, such as

  • Broken download links

  • Missing files

  • Corrupted downloads

  • Access issues after payment

Please contact us so we can resolve the issue promptly.

In many cases, we will resend the file or restore access.

3. Incorrect Product Delivery

If you received the wrong digital product or an incorrect file, we will investigate the issue and provide the correct content or suitable resolution.

4. Payment Errors

If a billing or payment issue occurred in error, we encourage you to contact us immediately so we can review the matter.

Non-Refundable Situations

Refunds are generally not provided in the following situations:

  • You changed your mind after purchase

  • You purchased by mistake but downloaded the content

  • You no longer need the eBook

  • You expected information different from what was described

  • You failed to read product details before purchase

  • You are unable to use a compatible device after purchase

We strongly encourage customers to review product descriptions carefully before completing checkout.

How to Request Support

If you experience a problem with your purchase, please contact us through our 'Contact Us' page and include the following:

  • Your order number

  • The email used for purchase

  • A description of the issue

  • Screenshots (if applicable)

Providing accurate details helps us resolve issues faster.

Processing Time

We aim to review customer support requests as quickly as possible.

Most enquiries are responded to within 1–5 business days, depending on request volume and complexity.

Commitment to Customer Satisfaction

At Horizonal Media, our goal is to make digital learning accessible, smooth, and rewarding.

While digital products generally cannot be returned, we are committed to helping customers resolve legitimate access or technical problems quickly and fairly.

We value trust, transparency, and customer experience — and we will always do our best to provide helpful support.

Questions?

If you have any concerns about a purchase or need assistance, please visit our Contact Us page.

Thank you for choosing Horizonal Media for your learning, growth, and educational journey.