Frequently Asked Questions
Find answers to the most common questions about our digital editions, downloads, payments, and customer support.
How do I receive my digital edition?
Immediately after your purchase is completed, you'll receive access to download your digital edition. A confirmation email with your download details will also be sent to your email address.
What format are your publications?
Every Horizonal Media edition is delivered as a high-quality PDF that can be read on computers, tablets, and smartphones.
Can I download my purchase again later?
Yes. If you experience any issues accessing your purchase, simply contact our support team and we'll be happy to assist you.
Do I need special software?
No. Any standard PDF reader, including Adobe Acrobat or your device's built-in PDF viewer, can open our publications.
Which payment methods do you accept?
We securely accept major credit and debit cards, Shop Pay, and other payment methods available during Shopify checkout.
Is my payment secure?
Yes. Every payment is processed securely through Shopify's encrypted payment system.
Will I receive an order confirmation?
Absolutely. Once your purchase is complete, you'll receive an email confirming your order and download details.
Can I request a refund?
Due to the nature of digital products, refunds are generally not available after a download has been provided. However, if you experience a technical issue, please contact us and we'll work with you to resolve it.
I haven't received my download.
Please check your spam or junk folder first. If you still can't locate your download email, contact us and we'll resend it.
How do I contact Horizonal Media?
Visit our Contact page or email our support team. We aim to respond within one business day.
Still Have Questions?
If you couldn't find the answer you were looking for, our support team is always happy to assist.
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